Customer Service

Changing account details
You can change your registration information at any time by visiting Update Details. This includes changing your mailing address and telling us your new email address.

Your Account also links you to Billing History, Payment Details and Service Status.

Get a reminder of your password
To request a password reminder, visit Password Reminder page. We will send a reminder of your password to your registered email address.

Can I increase and decrease the volume of DVDs you send me?
Yes. You can subscribe for a larger or smaller number of discs (eg. 3 DVDs at a time or 8 at a time) to match you viewing preferences. Visit the Plan Setup page to Change Plan.

What happens if I go on holidays?
No problem. You can temporarily suspend your DVD Express subscription for up to 2 months. Visit the Plan Setup page and select Suspend. All titles must be returned to us before this will take effect.

What happens if a movie gets lost or damaged?
Please contact us using the email address below. DVD Express reserves the right to charge you the recommended retail price if you are responsible for loss or damage to a disc.

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DVD handing and care

• Handle the DVD only by its outer edge to prevent fingerprints.
• Always store the DVD in the return envelope when not in use.
• Do not leave the DVD near a heating unit or in direct sunlight (near a window or in an unventilated car).
• Do not use any abrasive, solvent, or cleaning solutions. Chemical-based cleaners can damage the DVD. You may use a soft, clean cloth to wipe both sides of the DVD as needed. Always wipe, do not rub, the DVD in a straight line from the center hole to the outer edge. Never wipe the DVD in a circular motion.
• Make certain the DVD is seated properly in the DVD player's tray before closing the tray door.

Cancelling the DVD Express service
To cancel your account with DVD Express, select Cancel on the Plan Setup page. The cancellation will take effect once all your currently rented DVDs have been returned.

Contacting DVD Express

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